IWC Food Service.

Careers

Current Positions Available

Customer Collection Specialist

The Customer Collection Specialist is accountable for the entire credit granting process, including the consistent application of credit policy, periodic credit reviews of existing customers, and the assessment of the creditworthiness of potential customers, with the goal of optimizing the mix of company sales and bad debt losses.

ESSENTIAL JOB FUNCTIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions.

  • Negotiate documentation and payment terms with customers to ensure transactions are properly secured.
  • Review accounts receivable for past due invoices and send out past due notices to customers and sales team.
  • Flag salesmen lost commission for customer accounts past due within company lost commission policy.
  • Maintain accurate customer files, sales tax exemption certificates, and credit reports.
  • Send collection letters as needed.
  • Manage the application of late fees.
  • Monitor and collect NSF checks.
  • Perform periodic credit reviews
  • Monitor deductions being taken by customers. Analyze for any trends and communicate with sales and operations to help correct any internal issues
  • Develop, standardize, and maintain written policy documentation related to the credit and customer set up process.
  • Maintain, market, train, counsel, advise, and communicate credit department policy and procedures to company personnel.
  • Participate in process improvement projects and support other management directives.
  • Routinely verify, document and maintain customer records, with special attention to sales tax exemption certificates
  • Process new customer letters.
  • Make credit decisions, based on review of customer credit application, reference check, and credit report, within assigned authority.
  • Interact with sales department to communicate credit decisions and ensure timely review of new customers.
  • Approve customer orders to be delivered when not paying according to terms.
  • Processes and monitors customer accounts turned over to collection agency.
  • Negotiate customer disputes to resolution and documents root cause.
  • Provide customer service and develops relationships with internal and external customers and suppliers, including but not limited to collection agencies, credit reporting agencies, and sales department
  • Process weekly credit card and ACH transactions.
  • Process monthly school system invoices.
  • Process email statements, invoices, and credit memos.
  • Perform annual sales tax letter audit to ensure all forms received and valid.
  • Process reports to assist various departments.
  • Must be able to communicate, get along with and work well with other employees.
  • Provide excellent customer service.
  • Must be able to read and comprehend all work instructions
  • Being at work every day and coming to work on time is required
  • Work is mainly performed in the Cookeville facility
  • Assist with processing non-food invoices, and act as back-up in the accounts payable department.
  • Miscellaneous daily, weekly, and monthly reporting.
  • Train drivers and sales team members on credit policy.
  • Strong computer skills
  • Vast understanding of credit reporting agencies

IWC is an EOE and a member of the TN Drug Free Workplace Program

general application

ORDER SELECTOR - Starting Pay $13.50, with pay increase up to $15.50 within 6 weeks.

The Order Selector position is a Sunday thru Thursday shift.  There is an Early Shift and a Late Shift and they last until the work is complete. Overtime at times is required. This full time position includes a complete benefit package. Position requires consistent heavy lifting with an average of 50 lbs and a standard case rate pulled per hour. The qualified candidate will be pulling cases of product from either the freezer or dry area and placing them on pallets to be taken to the dock for loading. Accuracy and speed are mandatory to succeed. 

general application

Over-The-Road Truck Driver

The Over-the-Road Drivers (OTR) transport cargo from one location to another. OTR drivers cross state lines which may require them to be away from home one or more nights. OTR drivers may work a variety of routes all over the country on a weekly basis.

ESSENTIAL JOB FUNCTIONS:

  • Report to work at proper dispatch time ready to drive a IWC Vehicle
  • Maintain and wear an IWC Uniform with approved work boots
  • Pickup route paperwork/helper/special instructions
  • Completion of initial paperwork
  • Sign on to On Board Computer (XATA)
  • Pre-trip of vehicle
  • Per DOT Requirements
  • Complete DVIR with Pre-trip of assigned vehicles
  • Safe driving – Operate truck safely, observing all traffic and speed laws.
  • Excellent Customer service
  • Report any customer problems to supervisor, dispatch
  • Handle customers in a courteous and professional manner
  • Positive Attitude – superior customer service is expected at IWC
  • Make necessary invoice corrections (according to published guidelines)
  • Fuel truck and thermo-king after each day’s route
  • Use proper parking techniques
  • Must be able to travel over-the-road for extended period of time, but not more than five (5) days.
  • Renewal of commercial driver’s license class A.
  • Pass annual physical and random drug screening, as required by the Department of Transportation.
  • Must know and comply with all traffic laws and proper handling of vehicle.
  • Ability to work well with the public.
  • No driving violations in past 3 years. Credit check required.
  • Good eye-hand coordination required.
  • Must have good judgment of positioning vehicles and other objects at all times.

IWC offers an excellent wage and benefits package; is an EOE and a member of the TN Drug Free Workplace Program

driver application

Forklift Operator

SUMMARY

The forklift operator is primarily responsible for scanning and putting each product into the correct bay in the warehouse ahead of the selectors.

ESSENTIAL JOB FUNCTIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions.

  • Forklift operator is primarily responsible for scanning and putting each product into the correct bay in the warehouse ahead of the selectors

  • Expected to know to understand all aspects of the outbound process, adhere to strict safety, quality, and production standards; and be willing and able to work on powered equipment, such as a forklift or any related material handling equipment

  • To be focused on customer service, quality, and the safety and productivity of their fellow warehouse associates

  • Filling all slots ahead of selectors during the outbound process

  • Experience in the use of computerized inventory controls systems.

  • Maintain quality standards as required by the management team.

  • Meet productivity requirements as required.

  • Ability to work overtime as needed.

  • Maintain an exceptionally clean and safe working environment.

  • Be on time for shift start-up with a positive attitude.

  • Must be able to communicate, get along with and work well with other employees

  • Must be able to read and comprehend all work instructions

  • Being at work every day and coming to work on time is required

  • Work is mainly performed in the Cookeville facility

 NECESSARY SKILLS

  • Knowledge of the warehouse and product.

  • Proper lifting techniques.

  • Proper stacking techniques using pallet patterns

  • Basic math and English skills.

WORK ENVIRONMENT:

May work in the dry, cooler and/or freezer.  Fast paced environment.  Able to lift an average weight of 20-25 lbs and max weight of 70-80 lbs.  Must use proper lifting techniques to eliminate back injuries. Awareness of other employees and other equipment in use to avoid collisions.  Follow hi-lift operating guidelines.

IWC offers an excellent wage and benefits package; is an EOE and a member of the TN Drug Free Workplace Program

general application

Full-Time Accounting Clerk

SUMMARY

Perform routine accounting work in the account receivable and account payable functions.

ESSENTIAL JOB FUNCTIONS:

  • Post cash, check, ACH, credit card, and sales department receipts.
  • Prepares daily bank deposits.
  • Researches and applies unapplied payments.
  • Perform all aspects of the accounts payable function by matching purchase orders to invoices and entering invoices into the software according to company policies and deadlines.
  • Identify errors or discrepancies and resolve before processing accounts receivable postings or accounts payable invoices.
  • Prepare checks, including ACH transactions and web payments, and back-up documentation.
  • Reconcile accounts payable related accounts and submit journal entry requests to the Controller for adjustments to the general ledger.
  • Research and resolve any outstanding balances on accounts, including telephone, mail, or email communications with vendors.
  • Enter new or update vendor names and data and send W-9 to vendor.
  • Performs filing, scanning, and copying.
  • Protects organization’s value by keeping information confidential.
  • Monitors discount opportunities.
  • Provide accurate and effective document preparation and records management relative to the accounts payable function in accordance to record retention policies and laws.
  • Recommend programs, policies, and procedures to improve the effectiveness and efficiency of the accounts payable function, including new software, internal controls, new electronic payment technologies, and customer service. 

Skills:

  • Attention to detail
  • Thoroughness
  • Organization
  • Analytical
  • Accurate data entry skills
  • General math skills
  • Must be able to multi-task and prioritize task
  • Strong Computer Skills
  • Professionalism
  • Confidentiality
  • Customer service
  • Adaptability
  • Verbal and written communication skills
  • 1 – 3 years of accounting experience preferred. 

PHYSICAL DEMANDS

While performing duties, the employee is frequently required to sit, communicate, reach and manipulate objects, tools or controls. Minimum physical exertion. Manual dexterity and coordination are required over 75% of the work period while operating equipment such as computer keyboard, mouse, 10- key calculator, phone and similar machines. Must be able to lift up to 25 lbs. daily, without assistance, and up to 50 lbs. occasionally, with assistance. 

IWC is an EOE & a member of the TN Drug Free Workplace.

general application

District Sales Representative - Greater Nashville Area

Due to continuing growth, IWC has an immediate opening for an experienced salesperson to develop a sales territory in Nashville, Tennessee.  The ideal candidate should have previous food service sales experience but we are open to candidates with proven sales experience in other industries.  The qualified candidate must reside in or be willing to relocate to the Nashville area.   The position begins with a weekly subsidy and progresses to 100% commission structure.  Proven ability to partner with customers to support and grow their business.  Knowledge of broad line food service products a plus.  Qualified applicants will be expected to penetrate and expand this base.  There is intensive training with experienced DSRs in the area as well as the District Sales Manager.  IWC is a family-owned business.  We are looking for sales people who want a change from the "corporate culture" of being only a "number" to being part of a family atmosphere of a team working towards a common goal.

IWC offers an excellent wage and benefits package; is an EOE and a member of the TN Drug Free Workplace Program

Please send resume to sransom@goiwc.com.

general application

Route Driver for Chattanooga Area

This job posting is for drivers in the Chattanooga area only. Daily route launch site is IWC warehouse located in Chattanooga.  Route drivers are responsible for delivering 100% touch loads of product to IWC customers. Average case weight is 50 lbs. and the average number of cases per route is 500. Route drivers are out and back the same day with routes leaving around 6 a.m. Holidays and weekends off. Route drivers must have a valid Class A CDL and a clean MVR for the past 3 years. Must be physically able to perform unloading function on a consistent basis, have good customer service presentation and attitude. Pay is based on a daily per diem plus pieces, miles and stops.  Full benefit package that includes uniforms and bonus programs. NO PHONE CALLS PLEASE.

driver application

Part Time Cash and Carry Store Clerk

Grocery store clerk.  20-24 hours per week. High school graduate or GED required. Must have customer service experience. Cash register experience preferred. Job duties include operating cash register, stocking, daily cleaning, etc. University and college students - we will work with school schedules.  

general application

District Sales Rep - Chattanooga, TN

Due to continuing growth, IWC has an immediate opening for an experienced salesperson to develop a sales territory in Chattanooga, Tennessee.  The ideal candidate should have previous food service sales experience but we are open to candidates with proven sales experience in other industries.  The qualified candidate must reside in or be willing to relocate to the Chattanooga area.   The position begins with a weekly subsidy and progresses to 100% commission structure.  Proven ability to partner with customers to support and grow their business.  Knowledge of broad line food service products a plus.  Qualified applicants will be expected to penetrate and expand this base.  There is intensive training with experienced DSRs in the area as well as the District Sales Manager.  IWC is a family-owned business.  We are looking for sales people who want a change from the "corporate culture" of being only a "number" to being part of a family atmosphere of a team working towards a common goal.

IWC offers a competitive wage and benefit package and is an EOE.

Please send resume to sransom@goiwc.com.

general application

District Sales Rep - Knoxville, TN

Due to continuing growth, IWC has an immediate opening for an experienced salesperson to develop a sales territory in Knoxville, Tennessee.  The ideal candidate should have previous food service sales experience but we are open to candidates with proven sales experience in other industries.  The qualified candidate must reside in or be willing to relocate to the Knoxville area.   The position begins with a weekly subsidy and progresses to 100% commission structure.  Proven ability to partner with customers to support and grow their business.  Knowledge of broad line food service products a plus.  Qualified applicants will be expected to penetrate and expand this base.  There is intensive training with experienced DSRs in the area as well as the District Sales Manager.  IWC is a family-owned business.  We are looking for sales people who want a change from the "corporate culture" of being only a "number" to being part of a family atmosphere of a team working towards a common goal.

IWC offers a competitive wage and benefit package and is an EOE.

Please send resume to sransom@goiwc.com.

general application

Route Driver

Route drivers are responsible for delivering 100% touch loads of product to the customers on that days route. Average case weight is 50 lbs. and the average number of cases per route is 800. Most route drivers are out and back same day with routes leaving between 3 and 5 a.m. Holidays and weekends off. Route drivers must have a valid Class A CDL and a clean MVR. Must be physically able to perform unloading function on a consistent basis, have good customer service presentation and attitude. Pay is based on a daily per diem plus pieces, miles and stops. Full benefit package to include uniforms and bonus programs. NO PHONE CALLS PLEASE.

driver application